SVS96 Official Policy

Privacy Policy SVS96

SVS96 is fully committed to protecting the privacy and personal data of every member. This page clearly explains how we collect, use, store, and safeguard your information.

Updated: 1 January 2026  |  Effective immediately

Your Privacy Is svs96 Priorities

Six core principles that shape how SVS96 handles your personal data at all times.

256-Bit SSL Encryption

All data transmitted between your device and SVS96's servers is protected by 256-bit SSL encryption — the same security standard used by international-grade banking institutions.

Data Not Sold

SVS96 never sells, rents, or shares members' personal data with third parties for marketing purposes. Your information belongs to you, and we respect that fully.

Data Control in Your Hands

You have the right to access, correct, transfer, or request the deletion of your personal data. SVS96 respects these rights and makes it easy to submit requests through our customer support team.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock continuous security monitoring.

Legal Compliance

SVS96 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards across all our operations.

Full Transparency

SVS96 will notify you promptly should there be any changes to this privacy policy or any security incident that may affect your personal data.

1Introduction

SVS96 values the privacy of every individual who uses our platform. This Privacy Policy clearly and transparently explains how we collect, use, disclose, and protect your personal information when you register, access, or use any SVS96 service.

By registering an account or using the SVS96 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data processing practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform.

Note: This Privacy Policy is to be read together with Terms and Conditions SVS96. Both documents together form the entire agreement between you and SVS96 regarding the use of the platform.

2Personal Data We Collect

SVS96 only collects personal data that is strictly necessary to provide a secure, efficient, and legally compliant service. The following are the categories of data we collect:

Data Category Example Information Requirements
Identity Full name, date of birth, identity card number, passport Mandatory
Contact Email address, phone number Mandatory
Finance Payment method details, deposit and withdrawal transaction records Mandatory
Technical IP address, device type, web browser, access logs Automatic
Behaviour Game records, platform usage habits, promotion history Automatic
KYC Copy of identification document, proof of address, verification selfie Conditional

Sensitive Information: SVS96 does not collect sensitive data such as medical information, religious beliefs, or political views unless required by law and with your explicit consent.

3How We Collect Data

3.1 Information You Provide Directly

The majority of the data we collect comes directly from you through your interactions with the SVS96 platform, including:

  • New account registration form.
  • Identity verification process (KYC) for withdrawals and higher transaction limits.
  • Enquiries submitted to our customer support team.
  • Participation in promotions, lucky draws, or VIP programs.
  • Member feedback and satisfaction surveys.

3.2 Automatically Collected Data

When you use the SVS96 platform — whether via the website or mobile app — our systems automatically record certain technical information. This data helps us maintain account security, detect suspicious activity, and improve the user experience.

  • IP address and geographic location (country/state level only).
  • Device information: type, operating system, browser version.
  • Login timestamps, failed login attempts, and account setting changes.
  • Game session data: date, time, total wagering amount and results.

3.3 Information from Third Parties

In certain situations, SVS96 may receive information about you from trusted service providers, including third-party identity verification providers, payment processors, and fraud prevention service providers.

4Purpose of Data Use

SVS96 uses your personal data only for lawful and specific purposes. We do not process your data beyond what is required for the following purposes:

  • Account Management: Creating, maintaining, and managing your member account, including a secure login process.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the platform accurately and securely.
  • Identity Verification: Conducting KYC checks to ensure platform security and comply with anti-money laundering legal requirements.
  • Customer Service: Handling member inquiries, complaints, and technical support requests.
  • Platform Security: Detecting and preventing fraud, unauthorized access, system abuse, and other illegal activities.
  • Product Improvement: Analyzing usage patterns to improve the interface, game features, and overall platform experience.
  • Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only to members who have given their consent.
  • Legal Compliance: Fulfilling legal and regulatory obligations, including reporting to relevant authorities when required.

Right to Withdraw: You may withdraw consent to receive marketing communications at any time by contacting our customer support team. This opt-out does not affect data processing required for the operation of your account.

5Data Sharing and Disclosure

SVS96 does not sell, rent, or trade members' personal data to any third party. However, in certain limited situations, your data may be shared with the following parties:

5.1 Trusted Service Providers

SVS96 works with carefully selected third-party service providers to support platform operations. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with SVS96's instructions.

  • Payment processors and financial transaction gateways.
  • Identity verification and KYC service providers.
  • Game software and entertainment content providers.
  • Cloud service and secure server hosting providers.
  • Analytics service providers for platform improvement.

5.2 Legal Requirements

SVS96 may disclose your personal data to statutory authorities or law enforcement bodies when required to do so by applicable law, court order, or in efforts to prevent fraud and financial crime.

5.3 Business Transfers

Should SVS96 be involved in any merger, acquisition, or asset sale, members' personal data may be transferred as part of those business assets. You will be notified in advance before your data becomes subject to a different privacy policy.

6Data Security

SVS96 continually invests in high-grade security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

  • Data in Transit Encryption: All data communications between your browser or app and SVS96's servers use TLS 1.3 protocol with 256-bit SSL encryption.
  • Stored Data Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form within our database.
  • Access Control: Access to members' personal data is strictly limited to staff who genuinely require it and is subject to multi-factor identity verification.
  • Continuous Monitoring: 24/7 security monitoring system that detects and responds to any threats or suspicious activity in real time.
  • Security Testing: Penetration testing and periodic security audits conducted by independent experts.
  • Data Backup: Automatic data backup to a secure, separate location to ensure service continuity.

Shared Responsibility: While SVS96 implements all reasonable security measures, the security of your account also depends on your own actions. Use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.

7Data Retention Period

SVS96 does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Active Account Data: Retained for the duration of your active membership at SVS96.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for 5 years after account termination or after the business relationship ends, whichever is later.
  • Security Logs: Retained for 2 years for security investigation and fraud prevention purposes.
  • Customer Communication Data: Retained for 3 years for service reference and dispute resolution.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

8Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

Access Rights

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request the correction of any inaccurate or incomplete personal data.

Right to Erasure

You may request the deletion of your personal data, subject to legal retention obligations.

Right to Restriction

You may request that we restrict the processing of your data under certain circumstances permitted by law.

Right to Portability

You may request your data in a structured, machine-readable format for transfer.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

How to Submit a Request: To exercise any of the above rights, contact the SVS96 customer support team through official channels. We will process your request within 30 business days.

9Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the svs96 website. They help us recognize you on subsequent visits, remember your preferences, and deliver a more personalized experience.

9.2 Types of Cookies We Use

  • Necessary Cookies (Required): Required for core platform functions such as Login session management and security. These cookies cannot be disabled.
  • Functional Cookies: Remembering your language preferences, display settings, and personal configurations for a more comfortable experience.
  • Analytics Cookies: Helps us understand how members use the platform so we can improve it. Data is collected in aggregate and anonymized form.
  • Performance Cookies: Optimizing page load speed and the overall performance of the svs96 platform.

9.3 Managing Cookies

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the SVS96 platform. SVS96 does not use any third-party cross-site tracking technology for advertising purposes.

10Children's Privacy

SVS96 is an online gaming platform exclusively for individuals aged 18 years and above only. We do not intentionally collect personal data from underage children or minors.

If you are a parent or guardian and discover that your child has provided personal information to SVS96 without your knowledge, please contact our team immediately. We will act swiftly to delete the relevant information and terminate the account.

Minor Protection: SVS96 fully supports efforts to prevent underage access to online gaming platforms. Learn more on the Responsible Gaming ours.

11Privacy Policy Amendments

SVS96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements. The effective date of the latest version is always displayed at the top of this page.

For significant amendments that affect how we use your personal data, SVS96 will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended policy.

12Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your personal data rights, the svs96 Data Protection Officer (DPO) team is ready to assist you.

  • Email: [email protected]
  • Live Support: svs96 customer support is available 24/7 via live chat on the platform.
  • Response Time: Privacy requests will be processed within 30 business days from the date of receipt.

For general questions about platform usage, please refer to our FAQ page which contains answers to the most frequently asked questions by SVS96 members.

Complaints to Regulatory Authority: You also have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) if you believe your privacy rights have been violated.

Your Data Is Protected. Now It's Time to Start Playing

SVS96 combines high-grade data security with the best online gaming experience in Malaysia. Register now and enjoy peace of mind playing on a platform that truly respects your privacy.

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